Contact Us
Head Office
Union Tower, 1-A, Kehkashan Town Houses, Block-5, Clifton, Karachi-75600, Pakistan.
Phone & Email
- UAN : (92-21) 111-111-550
- (92-21) 35876327-35875153
- [email protected]
Work Hours
Mon – Fri: 09:30 AM to 05:30 PM
Sat – Sun : Closed
Contact Form
Frequently Asked Questions
What is freight forwarding or logistic?
Freight forwarding is a service used by companies that deal in international or multinational import and export. While the freight forwarder doesn’t move the freight itself, it acts as an intermediary between the client and various transportation services. A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.
What are the usual methods of freight payment?
Most freight payments are made with a company cheque. However, you can also pay via wire transfer or credit card (subject to an administrative fee). Payment is sent right around when the freight is due to arrive, clear customs, and release.
What countries do you deal with for international shipping?
We deal with most countries. As shipping can be quite complicated, it is best to give us a call and discuss what your needs are.
What sort of freight services do you specialise in? What sort of freight is your speciality?
We mainly specialise in commercial cargo, machinery and business relocations. We also offer self-pack shipping containers for overseas household relocations. As we have been in the freight industry for a long time, we have shipped almost everything at one time or another. Please come and speak to us about your requirements.
What services does Waterlink Group of Companies offer?
We provide a comprehensive range of logistics solutions, including air freight, ocean freight, warehousing, customs clearance, and transportation services.
How can I contact Waterlink for inquiries?
Our headquarters are in Clifton Block 5, Karachi, Pakistan, and we also have offices and operations in other key locations of Pakistan, including; Lahore, Sialkot, Faisalabad, Islamabad.
What is the difference between air freight and ocean freight?
Air freight is faster and ideal for smaller, time-sensitive shipments, while ocean freight is more cost-effective for larger, less urgent cargo.
Does Waterlink handle both import and export shipments?
Yes, we specialize in managing both import and export logistics for various industries.
Can Waterlink provide door-to-door delivery?
Yes, we offer door-to-door delivery services for both domestic and international shipments.
What are the dimensions and weight limits for air freight shipments?
Weight and size limitations vary by airline. Contact us for specific details regarding your shipment.
Can Waterlink help with hazardous material shipping?
Yes, we are experienced in handling hazardous materials and comply with international safety standards.
Do you warehouse?
Yes, we can arrange that for you.
What type of warehousing services does Waterlink offer?
We offer bonded and non-bonded warehousing solutions, temperature-controlled storage, and inventory management.
Are your warehouses secure?
Yes, our warehouses are equipped with 24/7 security, surveillance systems, and fire safety protocols to ensure the safety of your goods.
Can I access my inventory in real-time?
Yes, we provide real-time inventory tracking and reporting through our advanced warehouse management system.
Can Waterlink help with customs clearance?
Yes, we provide complete customs brokerage services to ensure smooth and efficient clearance of goods.
What documents are required for customs clearance?
Required documents vary by country and shipment type. Common documents include commercial invoices, packing lists, and bills of lading. Contact us for detailed guidance.
How long does customs clearance take?
The time frame for customs clearance depends on the nature of the goods and the country’s regulations. We strive to minimize delays with our efficient processes.
Does Waterlink provide transportation for oversized cargo?
Yes, we specialize in handling oversized and heavy cargo, ensuring proper safety and compliance with regulations.
Do you offer last-mile delivery services?
Yes, we provide last-mile delivery solutions tailored to your business needs.
How long has Waterlink been in business?
Waterlink Group of Companies has been a trusted logistics partner for over 20+ years.
What industries does Waterlink serve?
We serve various industries, including manufacturing, retail, textile, e-commerce, oil & gas, steel, and more.
Does Waterlink offer project cargo management?
Yes, we have expertise in handling complex project cargo, including planning, transportation, and delivery.
Are you hiring? How can I apply for a job?
Yes, we are always looking for talented individuals to join our team. Visit the Careers section of our website for current openings and application details. Or you may also apply at [email protected]
What is your policy on damaged or lost shipments?
We handle claims on a case-by-case basis. Please refer to our Terms and Conditions or contact our support team for assistance.
What payment methods does Waterlink accept?
We accept bank transfers, credit card payments, and other secure payment methods. Contact us for more details.
Do you offer credit facilities for regular clients?
Yes, we offer credit facilities to eligible clients based on mutually agreed terms.
Does Waterlink provide logistics solutions for steel scrap and related products?
Yes, we specialize in port-to-factory operations and handle steel scrap and related materials efficiently.
Do you handle perishable or temperature-sensitive goods?
Yes, we offer specialized solutions for perishable items, including temperature-controlled storage and transport.
What certifications does Waterlink have?
We hold various industry certifications, ensuring compliance with international logistics standards. Contact us for specific certification details.
Our Affiliation
